The website e99ceramics.com is operated by E99 Ceramics, run by Ilias Poutsiakas.
Contact: contact@e99ceramics.com
Registered in France
77 Rue de Lyon, 13015 Marseille
SIRET number: 91936198000015
2. Purpose
These terms define the conditions for the sale of ceramic pieces offered on e99ceramics.com, as well as the rules for using the website.
3. Products
Each piece is handcrafted using a mix of digital and manual processes.
Small variations in shape, color, or texture may occur — they are part of each object’s unique identity.
Photographs and descriptions are provided as accurately as possible but may differ slightly from the final product.
4. Prices
Prices are listed in euros, including all taxes.
Shipping costs are specified before the order is confirmed.
E99 Ceramics reserves the right to modify prices at any time, with products billed at the rate in effect at the time of purchase. However, any price change will be communicated to the customer in advance, and the order will only proceed after the customer’s confirmation.
5. Orders and Payment
Payment is made securely online using the methods offered on the site.
Placing an order implies full acceptance of these terms and conditions.
E99 Ceramics reserves the right to cancel an order in case of payment issues or stock unavailability.
6. Shipping
Orders are shipped from France.
Delivery times vary depending on destination and will be indicated during checkout.
E99 Ceramics cannot be held responsible for delays caused by the carrier or circumstances beyond its control.
7. Returns and Claims
Due to the handmade nature of the ceramics and their intended use as food-safe items, returns are only accepted in case of an error, a manufacturing defect, or damage during shipping.
Change-of-mind returns are not possible.
In case of damage during delivery, a photo of the damaged package must be sent within 48 hours to arrange a replacement or refund.
8. Intellectual Property
All content on this website (texts, images, logos, models, designs) is the exclusive property of E99 Ceramics.
Any reproduction, distribution, or use without prior written consent is strictly prohibited.
9. Personal Data
Data collected during orders are used solely for order processing.
E99 Ceramics will never share your information with third parties without consent.
In accordance with applicable laws, you have the right to access, correct, or delete your personal data by contacting contact@e99ceramics.com .
10. Applicable Law
These terms are governed by French law.
In case of a dispute, both parties will seek an amicable resolution before any legal proceedings.
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